Importer FAQ

We are a licensed customs brokerage and door-to-door import service. We handle sourcing and inspection in China, ocean and air freight, customs clearance, duties, and delivery.

Businesses that import on a regular schedule: brands, Amazon sellers, e-commerce stores, wholesalers, retailers, and manufacturers.

No. We handle commercial imports only, so we are not a fit for personal belongings, household goods, artwork, household moves, or single small parcels. Customs clearance on its own is welcome, including cargo already at the port.

Ocean freight is about 30 to 40 days all-water, or roughly 3 to 4 weeks via a West Coast port and rail. Air freight is usually 5 to 8 days door to door, and express 3 to 6 days.

Delivered Duty Paid: one price covering freight, duties, taxes, customs clearance, and delivery.

Yes. Usually your IRS EIN, registered with CBP. We set it up with you before the first shipment.

Yes, for formal entries and ocean ISF filings. A continuous bond usually suits businesses that import several times a year.

The Importer Security Filing for ocean cargo, due at least 24 hours before loading at the foreign port. We file it on every ocean shipment we manage.

Yes. We prep cartons in China to Amazon requirements and deliver to fulfillment centers in Texas.

Yes. We also move freight from Europe, the UK, the UAE, Turkey, India, Japan, and Mexico when the volume is there.

Origin, destination, product, quantity, weight, carton size or CBM, preferred shipping method, and how often you ship.

Yes. Customs clearance on its own is welcome, including cargo already at the port. We also manage exams and holds for the shipments we run from origin.